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Director, Design Operations (Communications Design)

Project type

Design Operations

Date

February 2024

Location

May 2026

Led the enterprise transformation of Design Operations by creating and scaling the “One Newell Process”: a unified, end-to-end workflow across intake, project management, and deployment for both NPD and non-NPD initiatives. Standardized governance through readiness gates, milestone rigor, and streamlined approvals, significantly improving speed, quality, and cross-functional alignment.

Architected and delivered a portfolio of integrated workstreams spanning intake, briefing, workflow design, asset deployment, KPI frameworks, and commercialization alignment, anchored in Workfront as a centralized platform for planning, execution, and reporting. Simplified operations by consolidating fragmented systems into a single project ecosystem, increasing visibility, reducing complexity, and enabling data-driven decision-making.

Led the integration of Adobe (AEM, Frame.io), Windchill, and SharePoint ecosystems to create a connected, automated content supply chain. Advanced AI-enabled workflows and automation to streamline intake, approvals, and reporting, driving efficiency, scalability, and speed across global teams.

Built and operationalized a high-performing Design Operations function, introducing new roles, training, and global adoption of standardized processes. Positioned Design Ops as a strategic driver of business performance with improving readiness, reducing risk, and delivering consistent, on-time execution at scale.

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